Conflict Resolution

Work place conflict can have a detrimental effect upon the motivation, productivity and attrition rates of the personnel involved. OPS consultants are members of the Institute of Conflict Management and have a lot of experience in managing conflict between individuals, an individual and a team or two groups within an organisation.

OPS conflict management programmes are tailored to the individuals and organisations involved, but have a theoretical basis and tend to focus upon the following:

- Giving objective, independent advice

- Offering developmental support to everyone involved

- Recognising and acknowledging the past with a view to working towards a more collaborative future

- Helping participants see the situation as an opportunity for problem solving

- Reducing emphasis on personal confrontation and the struggle for supremacy

- Improving teamwork and productivity

OPS have had considerable success in resolving a number of apparently intractable situations; leaving delegates with an awareness of the types of conflict that arise and guidelines for managing such situations.

For more detailed information, please download our Conflict Management brochure.

“The assistance provided by OPS Ltd proved to be a highly professional and valuable solution to an otherwise potentially difficult issue. Thank you.”

(Director of Customer Advisory Services, Business Link, Kent)