Development of Competency Framework and Performance Review System

The client is an international fashion and fragrance house. The project was to develop a Competency Framework and Performance and Development Review system for sales manager personnel.

Objectives

• Development of a reliable, relevant and usable assessment system.
• Encouragement of sales managers staff to develop and improve.
• Improvements in performance against key performance indicators.

Process

• Involvement of key HR and management staff to discuss objectives and parameters.
• Information collation through focus groups and questionnaires.
• Feedback from key individuals on relevance, usability and guidelines for future development.
• Once the system was finalised, designed and developed ‘train the trainer’ package for key staff: 2 day workshop in which they practiced the system themselves and went through the course structure
• Feedback process after first round of Reviews to ensure that the system was being used properly, plus statistical monitoring of rating trends for reliability and validity.